I purchased a beautiful white Christmas tree two years ago. The tree has changed colors and looks dirty. I have taken great care of this tree. The tree was priced close to $500. I assumed because an UNLIMITED Warranty came with the tree the company would stand behind their warranty. Not so. I was told they don't warranty a tree if it turns yellow or changes color. I will not be doing business with this company ever again. The customer service is horrible.

Complaint: ***
I am rejecting this response because: I tried to return your calls and the line was busy both times The only people I have been able to speak to are in your overseas call center and they don't know anything about whether the part is available to when it will ship I've offered to PAY FOR THE PART AND PAY FOR EXPEDITED SHIPPING, but they still can't help And your efforts, too, are insincere My cell is ###-###-####It seems, from your response below, you have no idea what the necessary part is, nor have you made any effort to ship it REALLY??? I've called multiple times AGAIN--the part we need is labelled *** *** *** *** *** *** *** *** * * ***
Get with itIt's a CHRISTMAS TREE Your failure to do anything to respond to this reasonable warranty request within two weeks is unbelievable
Sincerely,*** ***

Bought prelit tree 12/15, 12/no lights come onCalled service deptWas told power supply and switch would be replaced.I would get an email sentStill Waiting! Called more times, told an email would be sentStill Waiting! Called again to ask about purchasing new power supply, was told the they sell would not work for this Tree! Service ticket #*** Do not buy from this company as you cannot get any customer satisfaction from them

Same as the other reviewer I purchased the tree for the holiday, put it up, decorated and it worked for less than minute The box instructions say 'do not return to retailer' so I called customer service They said a replacement part would be delivered in days That was over two weeks agoI just received and email from them saying they don't have the parts here in the US, but once the get them from the factory (I am assuming they are being sent from Taiwan), they will expidite itThere are complaints regarding the same issues all over FaceBook, and Twitter Every time you call or email, they say 'rest assured, we will note your file'

From: *** *** *** Sent: Wednesday, December 10, 10:AMTo: ***Subject: Complaint ID *** Good morning
I received your complaint from *** *** We are aware of the problem from our customer service log and have placed two calls to the *** home on December and but have received no reply back yet Depending upon the part that is needed, it may have to come from our China factory since we do not have the part here in the states Regards *** *** Nicolas Holiday *** *** *** **
*** ** *** ###-###-#### ***

purchased GE iTwinkle light sets (4) about 4 years ago. They are programmable with a smart phone app. The sets worked fine. This year I put them up, (2 1/2 hours) and now find that the smart phone app is no longer available. I spent 200 dollars because I trusted the GE name and wanted LED. So now I am stuck with lights that just willy-nilly set their own patterns. Called customer service, they said gee, we can't help but you should see our line of new products. I will never buy GE or Nicolas again.

Same issue as the others, bought a tree in 2014, had it up twice and one strand of lights went out, got no response from customer support so I took off the bad strand and put on a new one, which was no easy task on a prelit tree. As soon as I put the tree back together another entire strand went out. This was a very expensive tree to only last 2 Christmas's...................

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely, [redacted]

I sent an email about my Christmas tree on November 25th and got a automated email saying that I would receive contact withing three business days. Not only did I not get a call back but when I called them on December 1st the man on the phone did not have an answer for me. I called back today December 16th the woman on the phone then told me that I would hear back from the company 4-6 weeks later. I did not receive any courteous emails. I

From: [redacted] Sent: Tuesday, December 16, 2014 2:54 PMTo: [redacted]Subject: Complaint ID - [redacted] Hi Ms. [redacted] A new adaptor was sent to [redacted] on December 11, 2014. We have closed out this service ticket. Regards [redacted] Nicolas Holiday

Ha a problem with tree lights and contacted customer service (not in the USA) and got replacement plug unit and switch, still did not fix problem. The tree was coming on all by itself and changing colors all by itself. After contacting the Trumbull location directly where I tried to get help I was treated rudely and just told to take the tree down and return it to store where it was purchased, they could not help. Great answer and response since the tree was up and decorated. Plus this is a big tree and I needed to borrow a vehicle to get it home so now I will need to take the tree down and return after I borrow another vehicle and since there are no replacements available I start all over again with Christmas a less then two week ! Very Disappointed ! ! !

To Whom It May Concern:
I purchased a 9 ft. pre-lit Just Cut Natural Frasier Fir ConstantON Tree from [redacted] in 2013 for $378. The UPC# is 8**SSN**0. A section of the tree stopped working and we spent hours trying to fix the lights. I made a service call and had a very frustrating conversation with someone who agreed to send me replacement lights (my ticket numbers are [redacted]). The lights that were sent appear to have a different brightness than the original lights. I called the customer service number again and had another frustrating conversation. I told the representative that the lights that were sent appear to have different brightness then the ones on the tree. I asked for a replacement tree since the lights that were sent would not fix the problem. The representative gave a laugh and said they would not replace it. I was told that someone would review my claim and I would be sent an email in 3-5 business days. The email said the lights are the same brightness. I understand that on paper they may have the same brightness level, but when you look at the replacement lights that were sent compared to the ones on the tree they are different. Since then, another section on the tree stop working. I called before Christmas hoping to have it resolved, but instead we had a partially lit tree. I could have explained to our guests how ** was great in resolving the issue, but instead I shared how we spent a lot on a tree that stopped working in two years.
I tried to call customer service again and waited on hold for two hours! I left two messages and never spoke to anyone or received a call back. We have had the tree for only two years and we paid a lot of money for it. My experience with [redacted]s customer support has been terrible. After reading other reviews, it seems that the product is poor quality and no one is pleased by the customer support. I'm requesting a $300 gift card that can be used anywhere. I am not interested in a repair or replacement.
Thank you for your time, [redacted]

From: [redacted] Sent: Monday, December 15, 2014 9:25 AMTo: [redacted]Subject: Reference ID # [redacted] Dear...
Ms. [redacted] [redacted] needs to submit receipts showing he purchased the lights sets in 2012, but which are designated made in 2010 . If he purchased these lights two years ago, why did he wait so long to contact us regarding their not working correctly. He will be informed that a receipt is needed or as noted by the 2010 designation, his lights are out of warranty. Our warranty also states that the lights in question must be returned, we do not just send out replacements there are certain requirements that must be met. Regards [redacted]
[redacted]
[redacted] ###-###-#### [redacted]

I had purchased a ** Color Effects Christmas tree at [redacted] provided by Nicolas Holiday, Inc. It was a beautiful pre-lit tree, that cost over $300, and it came with a 3 year manufacturer's warranty. I got one year out of it, and set it up for Christmas this year on November 30, and the lights worked for 3 days and then blacked out. I called customer service and determined that the cause was a defective power pack, and they told me that they are very busy, and would not be able to ship the replacement part for 7-10 days, despite the fact that I asked for expedited delivery, because it was emotionally important to my child to have the tree work for Christmas. I called again on the 10th day, and it sounded like they had outsourced their customer service to India, and the person I spoke with said it was 'out to the courier' for shipment. She was unable to give me any indication as to when it would ship or when I would receive it, and refused to make a call to the warehouse or courier to determine if it can be expedited. She just said she'd email the warehouse and let them know I wanted to expedite shipping. I asked to speak with a supervisor, and the supervisor gave me the same run around, and could not explain why the part could not be overnighted or sent by 2 day mail. Having not received the part by the week before Christmas, I had to go out and buy lights to string on the tree. The part finally showed up on Christmas Eve, late in the day. Frankly, this is the worst customer service I have seen in a long time. Given that anyone else can provide over- night or 2 day delivery, there was no excuse for this type of customer service.

Ha a problem with tree lights and contacted customer service (not in the USA) and got replacement plug unit and switch, still did not fix problem. The tree was coming on all by itself and changing colors all by itself. After contacting the Trumbull location directly where I tried to get help I was treated rudely and just told to take the tree down and return it to store where it was purchased, they could not help. Great answer and response since the tree was up and decorated. Plus this is a big tree and I needed to borrow a vehicle to get it home so now I will need to take the tree down and return after I borrow another vehicle and since there are no replacements available I start all over again with Christmas a less then two week ! Very Disappointed ! ! !

This company sent a defective product. Per the package insert I contacted the customer service center, not the store where purchased. The customer service center is located in the Philippines. They cannot or would not provide a way to contact the US location which is in CT. They could not tell me who they reported to or provide a name of their manager in the US. One rep told me he was in CT when I asked another, they tole me they were a call center in the Philippines. They were to send out a replacement part and it would arrive in 7-10 days. The replacement part didn't leave the facility in US for 12 days. I would not recommend this company.

To Whom It May Concern:
I purchased a 9 ft. pre-lit Just Cut Natural Frasier Fir ConstantON Tree from [redacted] in 2013 for $378. The UPC# is 8**SSN**0. A section of the tree stopped working and we spent hours trying to fix the lights. I made a service call and had a very frustrating conversation with someone who agreed to send me replacement lights (my ticket numbers are [redacted]). The lights that were sent appear to have a different brightness than the original lights. I called the customer service number again and had another frustrating conversation. I told the representative that the lights that were sent appear to have different brightness then the ones on the tree. I asked for a replacement tree since the lights that were sent would not fix the problem. The representative gave a laugh and said they would not replace it. I was told that someone would review my claim and I would be sent an email in 3-5 business days. The email said the lights are the same brightness. I understand that on paper they may have the same brightness level, but when you look at the replacement lights that were sent compared to the ones on the tree they are different. Since then, another section on the tree stop working. I called before Christmas hoping to have it resolved, but instead we had a partially lit tree. I could have explained to our guests how ** was great in resolving the issue, but instead I shared how we spent a lot on a tree that stopped working in two years.
I tried to call customer service again and waited on hold for two hours! I left two messages and never spoke to anyone or received a call back. We have had the tree for only two years and we paid a lot of money for it. My experience with [redacted]s customer support has been terrible. After reading other reviews, it seems that the product is poor quality and no one is pleased by the customer support. I'm requesting a $300 gift card that can be used anywhere. I am not interested in a repair or replacement.
Thank you for your time, [redacted]

Review: Purchased at [redacted] Dec 5, 2011 $120. It worked fine Christmas 2011. Half of it went dark in 2012; they sent replacement strand and I replaced the bulbs - worked. Ticket [redacted]. 2013 same story. Despite a painful conversation with someone that spoke very little English they sent one strand, I needed two. Ticket [redacted]. The first strand worked, one row is still dark despite changing all bulbs, fuses, etc. via another strand. Ticket [redacted]. 1 I'm an electrical engineer and know how to test bulbs, change them, check fuses, etc.I've spent literally hours and hours on this tree and it is still broken/faulty. Supplied directions have been followed, customer service is non-existent. Zero emails have been answered.Desired Settlement: I'm requesting a $120 gift card that can be used anywhere. Not interested in a repair or replacement, tired of dealing with them on the phone.
Business
Response:
We received and reviewed the above complaint.
Today we sent out a $120 [redacted] gift card to [redacted] via UPS. He was also sent an email with the tracking information.
Regards
Nicolas Holiday
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Many thanks!

Review: bought Energy Smart Pre-Lit Fraiser Fir Christmas Tree from [redacted] ~4 years ago. UPC#[redacted] with a 5-year tree and 5 year lights warranty clearly marked on the box and on the instruction paperwork. Called the customer service line at [redacted] and attempted all the troubleshooting steps as instructed with NO success. Was then told by agent that tree only has 2-year warranty on lights when our packaging and paperwork clearly says 5 years. Was then told that we could file claim on [redacted] website and submit copies/photos of our paperwork. After that we could ship the tree to a 'repair center' at our cost. Repair of christmas tree takes 4-6 weeks (it's 12/01/13 today). Call center is located in the Philippines, by the way and this company, owned by **, is in Connecticut. I then asked for a supervisor and was given the same 'run around' by her. I asked to speak to someone in the United States and she, [redacted], would not give me a phone number.Desired Settlement: I would like the company to honor their 5-year tree and lights warranty on this product. And I would like other buyers to 'beware' of purchasing any products from this company.
Business
Response:
Dear Ms. [redacted]:
We have spoken with [redacted] and will be sending him a gift card for the full value of his tree.
This closes out this complaint.
Nicolas Holiday
Trumbull, CT 06611
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,

Same as the other reviewer. I purchased the tree for the 2015 holiday, put it up, decorated and it worked for less than 1 minute. The box instructions say 'do not return to retailer' so I called customer service. They said a replacement part would be delivered in 4 days. That was over two weeks ago. I just received and email from them saying they don't have the parts here in the US, but once the get them from the factory (I am assuming they are being sent from Taiwan), they will expidite it.
There are complaints regarding the same issues all over FaceBook, and Twitter. Every time you call or email, they say 'rest assured, we will note your file'.