Click to return to the Seagate Dashboard 3 4 5 home page. Click to see drive information and drive setting options. Page 2 WWW.SEAGATE.COM Seagate Fast includes a USB 3.0 cable for faster transfer speeds. To maximize performance, connect your drive to the blue USB 3.0 port. Also compatible with USB 2.0. Seagate Personal Cloud User Manual Click here to access an up-to-date online version of this document. You will also find the most recent content as well as expandable illustrations, easier.

Your Backup Plus Hub is compatible with computers that feature a USB port.

Step 1 - Connect to a power outlet

Attach one end of the included power cable to Backup Plus Hub and the other end to a working power outlet. The LED turns on when the device receives power.

Power adapters can vary by region. Therefore, make certain to only use the power cable included with your Seagate Backup Plus Hub. Attaching third-party or other Seagate power cables with incorrect voltage can damage the Backup Plus Hub.

Step 2 – Connect to your computer

Attach the USB Micro-B end of the included USB cable to Backup Plus Hub.

Attach the USB Type A end of the included USB cable to a compatible port on your computer.

Step 3 – Registration and software

Register your Backup Plus Hub to receive the latest news regarding your device. You can register your device and install Seagate software in a few simple steps.

Software included with your Backup Plus Hub:

• Dashboard–Backup software for your Windows computers, mobile devices and social media. For details, see Dashboard.

1. Open the Backup Plus Hub volume in Windows Explorer or the Mac desktop.
2. Launch the installer.
   • Windows: double click Start_Here_Win
     
   • Mac: double click Start_Here_Mac
     
3. Follow the on-screen instructions to register your Backup Plus Hub and install Seagate software.

If you have questions regarding setup or would like to learn more about your hard drive, visitSeagate Backup Plus Hub support.

Formats for Mac and Windows

Seagate Backup Plus Hub is available in two models, Windows and Mac. The Windows model is formatted as NTFS while the Mac model is formatted as Mac OS Extended (Journaled), also known as HFS+. While Mac OS X can read hard drives formatted as NTFS, write access is not available. Windows cannot read or write to hard drives formatted as HFS+.

While it is highly recommended to purchase the model targeted for your computer's operating system, there are drivers for Windows and Mac that can provide compatibility with any Backup Plus Hub. To use your Backup Plus Hub with computers that have another operating system, download and install the Paragon driver. For more information, go to Paragon driver.

Scenario

I just purchased a new Seagate 3T Desktop Backup, and when I run a diagnostic on it, I'm toldit is running correctly. However, the Seagate Dashboard does not working. It says a problemcaused the program to stop working correctly. Windows will close the program and notify you if asolution is available. Anyone have any ideas as to what the problem may be? Any help orsuggestions would be much appreciated!

How to fix Seagate Dashboard not working in Windows 10/8/7?

As you know, Seagate Dashboard is a free utility that pre-installed on Seagate hard drives,including Backup Plus and Central. It can be used to protect and back up the digital files onyour computer and mobile devices.

However, when you try to backup with it, you may meet Seagate Dashboard not working in Windows10/8/7 issue, which generally shows in 4 situations – Initial job pending, Dashboard freezesafter starting your first backup, Service Seagate Dashboard/Mobile Backup Service failed tostart and Seagate Dashboard backup not working. Next, this article will walk you through the 4errors and fix them one by one.

Initial job pending

This error may occur if the task was not created in Task Scheduler. You can first try hitting therefresh button. If the backup job still doesn’t start, you can create a task in TaskScheduler.

1. To create a task in Task Scheduler, you should first verify that a nji file was created in thefollowing location:

C:UsersUserNameAppDataRoamingSeagateSeagate Dashboard 2.0Files. You will see a file withyour user name nji (UserName.nji). If that was not created uninstall and reinstall thesoftware.

2. Then create task once nji has been verified. Open Computer Manager, locate Task Scheduler,select Create Task.

The action selects ‘New’ put 'C:Program Files (x86)SeagateSeagate Dashboard 2.0NBCore.exe'with quotes in Program Script. In Add Arguments, you will need to put the location of the njifile
C:UsersUserNameAppDataRoamingSeagateSeagate Dashboard 2.0FilesUserName.nji.

Dashboard freezes after starting your first backup

Dashboard freezing after starting your first backup means Seagate Dashboard backup stuck onbackup. You can follow the steps below to solve this issue.

1. Reboot the computer. Then open Dashboard and restart the backup.

2. Close the program from the system tray.

3. Right-click the Dashboard icon located on the bottom-right side of the screen. Click‘Quit’

4. Reopen the Dashboard program and restart the backup.

Service Seagate Dashboard/Mobile Backup Service failed to start.

There are a couple of instances you might encounter Seagate Dashboard won’t open.

1. You are not the Administrator on the computer.

2. Antivirus might cause the conflict with the installation process.

Therefore, to solve this issue, you can do the following:

1. Verify that you are the Administrator or have Admin rights on the computer you are using.

2. Temporarily disabling your antivirus prior to installing the software may also help resolvethe issue.

Seagate dashboard installer not working

Seagate dashboard installer not working is very likely cause Seagate Dashboard incompatible withWindows 10. If the current installer is not the latest, you may encounter the Seagate Dashboardinstaller not working issue. Therefore, to solve this issue, you should download the latestinstaller from Seagate Dashboard.

Fix Seagate Dashboard not working via another way

Seagate Dashboard alternative

Besides the issue Seagate Dashboard not working sometimes, it has its own inherent limitations.You cannot configure what drives or folders are included in the backup with Seagate Dashboard.When you use SeagateDashboard to delete old backups, it will delete all your backups and will not keep asingle one for you.

What’s more, the Seagate Dashboard that comes with the drive will not access network drivesconfirmed by their support, which will bring much inconvenience when you try to backup importantfiles to shared folders or other NAS drives. Therefore, to have a better backup experience, youcan use Seagate Dashboard alternative – AOEMI Backupper.

AOMEI Backupper is professional Windows backup and restoresoftware that comes with many powerful features. You can backup system, disk, partition,files as you want. And you can backup all brands disk that can be detected by Windows. Itsupports to backup to external hard drive, cloud drive, NAS, etc. With this software, you canautomatically delete old backups and keep the latest one(s).

Detailed steps to backup disk with alternative to Seagate Dashboard

Step 1. Download AOMEI Backupper and launch this software. Click Backup and thenselect Disk Backup.

Step 2. Choose the disk that you want to backup.

Seagate Dashboard 2.0 Files

Step 3. Select another location as destination disk.

Step 4. You can click schedule to automatically backup your disk. If you thinkyour backup will take much space, you can click Scheme to automaticallydelete old backup.

Seagate Dashboard 2.0 User Manual Pdf

Step 5. Click Start Backup if all the settings are done.

Conclusion

When you find Seagate Dashboard not working, you can follow the above-mentioned methods to solvethis issue. Or you can simply use an alternative tool - AOMEI Backupper to solve this issue.Actually, besides the mentioned several errors, you may also meet Seagate Dashboard notdetecting device or Seagate Dashboard continuous backup not working. If you use AOEMI Backupper,this will not be an issue anymore, because it can detect any devices that can be detected byWindows.

Download Seagate Dashboard Software

If you want to protect unlimited computers within your company, you can pick AOMEI Backupper Technician. With the inbuilt AOMEI ImageDeploy tool, you are also allowed to deploy/restore system image file on server-side computer tomultiple client-side computers over network.